Course Aims The course allows students to acquire the basic knowledge of hotel operations and practical skills in front office, housekeeping, and food and beverage departments in a simulated learning environment. Besides, through the diversified learning activities, it could enhance students’ interest in the hospitality industry, cultivate among them a service culture, develop their self-discipline and team spirit, as well as strengthen their problem-solving, communication and presentation skills.
Diversified Learning and Teaching Activities There will be lectures with demonstrations, role plays, case sharing and group discussions, industrial visits, practical training, project learning, Skills Competition, etc.
Simulated Learning Environment Equipped with industry-standard facilities and equipment, e.g. Front Desk Area, Food and Beverage Training Restaurant, Housekeeping Training Workshop, Mock-up Guest Room, etc. Students are required to wear Training Uniforms to cultivate in them professional image and attitudes.
Professional Recognition Students will obtain a Qualifications Framework (QF) Level 3 certificate in addition to HKDSE qualification upon successful completion of the course. Moreover, this course is endorsed by the Institute of Hospitality (IoH) of the U.K., graduates could apply at their own costs to receive international recognition.
This course offers training in hotel front office, housekeeping, food & beverage and in western kitchen in an authentic context. It cultivates service culture, self-discipline and teamwork, equipping them to become hoteliers in the future.
- Introduction to Hotel Operations (16 hours)
- Overview of hospitality industry
- Hotel organisation and services
- Ethical and cultural issues
- Rooms Operations (72 hours)
- Front Office Services
- Functions and services
- Room sales and reservations
- Front desk services
- Guest safety and emergency handling
- Quality service recovery
- Housekeeping Services
- Functions and services
- Guest room make-up
- Public area maintenance
- Chemicals and equipment usage
- Front Office Services
- Restaurant and Kitchen Operations (56 hours)
- Food and Beverage Services
- Functions and services
- Service styles and sequences
- Cocktails and coffee making
- Events and catering
- Costing and supply chain
- Western Kitchen Services
- Basic tools and food commodities
- Basic dish preparations
- Food and Beverage Services
- Future Development of the Hotel Industry (36 hours)
- Study tours in hotels
- Key trends and challenges
- Green and sustainable hotels
- Intelligent technologies and applications
Further Studies Courses related to hotel management, leisure and tourism, food and beverage service management, etc. For example, there are some related courses offered by the Technological and Higher Education Institute of Hong Kong (THEi) / the Hong Kong Institute of Vocational Education (IVE) / Hotel and Tourism Institute (HTI):
Bachelor of Arts (Honours) in Hotel Operations Management
Higher Diploma in Global Hotel Management
Higher Diploma in International Hospitality and Tourism Management
Higher Diploma in Tourism and Mega Event Management
Higher Diploma in Airport Operations Management
Higher Diploma in International Wine and Beverage Management
Diploma in Hotel Operations
Diploma in Food and Beverage Operations
Diploma in Catering with Event Management
Diploma in Tour Service and Travel Business Operations
Diploma of Foundation Studies (Hotel, Tourism and Recreation)
Diploma of Foundation Studies (Sports)
Diploma of Vocational Education (Hotel Studies)
Employment Careers in the fields of hotel services, travel agencies, airline services, catering services, theme park services, club house management, etc.
Every Saturday
09:00 – 13:00 OR
14:00 – 18:00
Subject to mutual agreement between the school and the VTC.
- Hotel and Tourism Institute (HTI) (Pok Fu Lam)
145 Pokfulam Road, H.K. OR - Hotel and Tourism Institute (HTI) (Kowloon Bay)
46 Tai Yip Street, Kowloon Bay, KLN. OR - Hotel and Tourism Institute (HTI) (Tin Shui Wai)
11 Tin Ho Road, Tin Shui Wai, Yuen long, N.T.
Students are required to attend a group interview or an online interview/ assessment. Selection is based on students’ interests in the course and the industry, grooming standard, attitude and enthusiasm as well as communication skills. Assignment of class (including lesson time and location) is based on students’ performance in the interview.
$16,980 (Course fee is fully subsidised by the EDB.)
Remark: Final class venue/ time may be subject to change with respect to the confirmed number of enrolment and other special circumstances.
